General Information
Where is the Symphony Store located?
The Symphony Store is located at the Adams Street entrance to Chicago Symphony Center, at 67 E. Adams St., Chicago, IL 60604. You can also access the Store from Chicago Symphony Center’s main entrance at 220 S. Michigan Ave.
What are your business hours?
Regular Business Hours
Tue.-Sat.: 11:30 a.m.-5:00 p.m.
Specialty Hours
The Symphony Store is open until the bells chime for the start of all Chicago Symphony Orchestra (CSO) performances and reopens for intermission. The Store is also open before, during and after all Sunday matinees for CSO and Chicago Symphony Presents Piano performances.
The Symphony Store is open until the start of all Chicago Symphony Presents Jazz and CSO at the Movies performances. Special merchandise for these concerts is often available in the Orchestra Hall lobby.
What is your return policy?
Unused, unopened items in their original condition may be returned or exchanged within 30 days of purchase. Gift recipients are eligible for exchanges only. Shipping and handling charges are nonrefundable. A copy of your receipt for in-store purchases or packing slip for online purchases is required to receive a refund.
Select items produced and shipped by print-on-demand vendors are final sale and cannot be returned or exchanged. These items include the phrase “Online exclusive!” in the product description and ship separately from other items in your order.
For merchandise purchased online, you may initiate a return or request an order cancellation through the self-service options available with your online order. You may also request a return or exchange by emailing store@chicagosymphony.org or replying to your order confirmation email. Please include your order number and the item or items you would like to return or exchange.
For returns requiring shipment back to the Symphony Store, a return label will be emailed to you within 3-5 business days. Once your return is received and approved, any applicable refund will be issued to your original form of payment.
Merchandise purchased online may also be returned in person at the Symphony Store. Refunds for online purchases returned in-store may not be issued immediately to the original form of payment; you will receive an emailed refund receipt within 3-5 business days after your return is accepted.
The Symphony Store reserves the right to deny a refund or exchange if merchandise does not meet the requirements of this return policy. Your financial institution may require additional time to process and post a refund to your account. The Symphony Store reserves the right to change this policy at any time.
Does the Symphony Store sell gift certificates?
Gift certificates for Chicago Symphony Orchestra ticket purchases are available at chicagosymphony.org.
The Symphony Store does not currently offer gift certificates for merchandise purchases. However, Symphony Store gift certificates issued in 2006 or earlier remain valid and may be redeemed in person.
Accounts
What are my login credentials?
Your Symphony Store account is separate from your chicagosymphony.org account, so your chicagosymphony.org login information will not work on symphonystore.com.
If you created a Symphony Store account before July 1, 2021, that account is no longer active. Please create a new account before placing your order.
How do I use my donor or subscriber discount?
Chicago Symphony subscribers and donors receive 15% off qualified purchases at the Symphony Store, along with other special rewards. You can find your promo code on your subscription materials. For assistance, please call 312-294-3000.
Can my Chicago Symphony account balance be applied to my purchase?
Chicago Symphony account balances can be used to make purchases at the Symphony Store with direct assistance from a Store Associate. To apply your account balance to your online purchase, please email store@chicagosymphony.org or use the Contact us form to submit a request. For quickest service, please include your name, patron number and shipping address in your message.
Present your patron number to a Store Associate for account verification to apply your account balance in-store.
Shipping
What are my shipping options?
Available shipping options and rates are calculated automatically at checkout based on your order and delivery address. You can select the carrier service that best fits your needs from the options provided.
USPS Ground Advantage
USPS Ground Advantage is typically the most economical shipping option and includes tracking. Packages generally arrive within 2-5 business days after leaving Chicago Symphony Center.
UPS Ground
UPS Ground is typically offered as a premium shipping option and includes detailed tracking. Packages generally arrive within 1-5 business days after leaving Chicago Symphony Center. UPS Ground cannot be used for deliveries to post office boxes.
USPS Priority Mail
USPS Priority Mail may also be offered as a premium shipping option, depending on your order and destination. Packages generally arrive within 1-3 business days after leaving Chicago Symphony Center and include tracking.
Delivery estimates begin once your order has shipped and do not include the Symphony Store’s order-processing time.
Do you offer expedited shipping?
Expedited shipping may be available upon request. Please email store@chicagosymphony.org before placing your order, and our team will be happy to provide available options and a shipping quote.
International Ordering
Worldwide
The Symphony Store ships to most international destinations. Available shipping services and rates are calculated automatically at checkout based on your order and delivery address.
International orders are typically shipped via UPS, and you can select from the services available for your destination at checkout. Delivery times vary by service and destination and begin once your order leaves Chicago Symphony Center. Please note that international shipments may also experience delays during customs clearance.
Duties, taxes or other import fees may be charged by the destination country and are the responsibility of the purchaser. These charges are not included in the Symphony Store’s shipping rates.
For questions about international shipping, please email store@chicagosymphony.org.
Digital Downloads
Digital downloads are available for select CSO Resound albums. To purchase a digital album, select Digital Download under Format on the product page and proceed to checkout.
After your purchase is complete, a download link will be available on the order confirmation page and sent to the email address provided at checkout.
What is included with my digital download?
Each digital download includes a ZIP file containing the complete album as CD-quality MP3 files, along with a PDF of the liner notes included with the physical release.
Each MP3 includes embedded album information, including track titles, artist names and catalog details.
How do I play my downloaded audio files?
After downloading and extracting the ZIP file, the MP3s can be played on most computers, tablets and smartphones using your preferred music or audio app.
You can also add the files to the music library or media player you normally use for downloaded audio.
Do you offer high-resolution audio formats?
High-resolution audio may be available for select albums. Available formats may include 44.1 kHz/16-bit, 88.2 kHz/24-bit and 96 kHz/24-bit audio.
High-resolution downloads are provided as WAV files and do not include embedded metadata.
To ask about availability or request a high-resolution download, please email store@chicagosymphony.org.
Concert Information
Where can I purchase tickets for Chicago Symphony Orchestra performances?
Tickets for most events at Chicago Symphony Center are available at chicagosymphony.org or by calling 312-294-3000. To purchase tickets in person, visit the Box Office at 220 S. Michigan Ave.
Are concert recordings available for purchase?
While nearly all performances are recorded for archival purposes, very few are made commercially available. Recordings of select concerts are available for streaming on Inside the Music.