Privacy policy

Effective Date: September 1, 2019
Last Updated: September 28, 2026

Applicability

This Policy describes how the Symphony Store collects, uses and discloses your personal information. The Symphony Store is operated by Chicago Symphony. This Policy applies to symphonystore.com and other Symphony Store services where it appears.

Information We Collect and Use

The type of personal information we collect depends on your relationship with us. It also depends on how you interact with us. Described below by category is the information we may collect.

  • We collect your contact information. We collect your name and email address. We may collect your phone number, billing address, shipping address and other contact information you provide to us.
  • We collect purchase, payment and transaction information. We collect information about the products you purchase, your order history, transaction details and payment method. When you make a purchase online, payment information may be collected and processed by Shopify, Shopify Payments or another payment service provider. When you make a purchase by phone or in person, we may collect information necessary to process that transaction.
  • We collect account information. If you create a Symphony Store account, we collect information associated with your account, such as your name, email address and account credentials.
  • We collect shipping and fulfillment information. We collect information needed to fulfill and deliver orders, including recipient names, shipping addresses, email addresses, phone numbers, selected shipping methods and tracking information. We may provide this information to shipping carriers and fulfillment providers, including ShipStation and Printful, as necessary to prepare, fulfill and deliver your order.
  • We collect information about your interactions with our website. We may collect information about how you access and use symphonystore.com, including your IP address, browser or device information, pages viewed, products viewed, items placed in your cart and other browsing or shopping activity. We may collect this information through cookies and similar technologies.
  • We collect information about your interests and preferences. We collect your marketing preferences and may collect information about products or communications that may be of interest to you.
  • We collect information you submit to us. We collect information you provide when you contact the Symphony Store, request customer service, submit a return or cancellation request or otherwise communicate with us.

We use personal information for the following business and commercial purposes:

  • We use your information to communicate with you. This includes responding to questions and customer service requests and sending transactional communications about your orders, payments, shipments, returns, refunds, account or Store policies.
  • We use your information to fulfill your purchase requests. This includes processing orders and payments, arranging shipping or pickup, providing tracking information, handling returns or exchanges and providing customer support.
  • We use your information to operate and improve the Symphony Store. This includes administering symphonystore.com, maintaining customer accounts, managing inventory, evaluating website performance and improving our products, services and shopping experience.
  • We use your information to provide advertising, ad measurement and analytics. This may include our use of cookies and similar technologies to understand website activity, measure the effectiveness of communications and marketing and, where permitted, provide or measure advertising.
  • We use your information to prevent fraud and protect our business. We may use information about orders, transactions, devices and website activity to identify, investigate and prevent suspected fraud, abuse, security incidents or other unauthorized activity.
  • We may use information to protect the Symphony Store, Chicago Symphony, our affiliates and our partners. We also use information to protect our websites, systems, customers and transactions. We may use information for other purposes as permitted by law or as we may disclose to you.

Information We May Disclose

We disclose information in the following circumstances:

  • We may disclose your information to our service providers. These may include companies that host, operate or support symphonystore.com; provide e-commerce and payment services; support fraud prevention, analytics, customer communications or account functionality; or provide other services on our behalf. Shopify provides the e-commerce platform used by the Symphony Store and may process customer, transaction, payment, device and shopping activity information in connection with the Store.
  • We may disclose your information to shipping, fulfillment and logistics providers. We may provide order, recipient, contact and shipping information to providers that help us prepare and deliver purchases. These may include ShipStation, Printful, shipping carriers and other fulfillment or logistics providers. Printful may receive customer and order information when it manufactures, fulfills or ships a product on our behalf.
  • We will disclose your information if we think we have to in order to comply with the law or to protect ourselves. We may disclose information if a government agency, court or investigatory body requests it. We may also disclose information when investigating potential fraud, security incidents or violations of our terms or policies.
  • We may disclose information with any successor to all or part of our business. If all or part of our business or organization is reorganized, transferred, merged, dissolved or otherwise involved in a business transaction, information may be disclosed as part of that transaction, subject to applicable law.
  • We may share information for other reasons we may describe to you.

Links to Other Websites

Our website may include links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Third-Party E-Commerce and Fulfillment Services

The Symphony Store uses third-party services to operate its online store and fulfill orders. Those providers may process personal information according to their own privacy notices and, where applicable, on our behalf or at our direction.

  • Shopify. Our online store is hosted on Shopify. Shopify may process information about your interactions with the Store, purchases, checkout activity, payment information, device and browser information and other information needed to provide its e-commerce services. View Shopify’s privacy information.
  • ShipStation. We use ShipStation to help manage shipping and order fulfillment. ShipStation may receive order, customer, shipping, contact and tracking information needed to create labels, select shipping services and manage delivery-related activity. View ShipStation’s privacy information.
  • Printful. Certain products may be manufactured or fulfilled by Printful. When Printful fulfills an order on our behalf, it may receive recipient contact information, shipping information and order details needed to produce and deliver the product. View Printful’s privacy information.

Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information. However, the Internet and electronic storage are not 100% secure, and we cannot promise that your use of our site or our systems will be completely safe. We encourage you to use caution when using the Internet and to protect your account credentials.

Your Choices

Marketing Choices. We may send you marketing materials as permitted by law. You may opt out of receiving marketing emails from us by following the unsubscribe instructions in the message you receive. You will still receive transactional communications related to orders, accounts, returns, refunds, shipping or other service matters.

Cookies and Tracking Tools. We collect personal information about users over time and across different websites. We may also serve content on our platform or third-party platforms based on your behaviors and interests. To do this, we use common tracking tools. These may include browser cookies, pixels, web beacons and similar technologies. We may look at these activities on our platforms or others’ platforms, and we work with third parties that help gather or process this information.

Why and how we use tracking tools. We use these tools to understand website activity, maintain site functionality, remember preferences, measure website and marketing performance and, where permitted, engage in interest-based or cross-contextual behavioral advertising. This may include serving advertising content based on information gathered from you over time across multiple sites or platforms, including after you leave our website.

You can control cookies and tracking tools. Your browser may allow you to control cookies or other tracking tools. How you do so depends on the type of tool. If you block cookies, certain features on our website may not work, and blocking or rejecting cookies may not stop all tracking described here. The Self-Regulatory Program for Online Behavioral Advertising provides tools for managing certain advertising choices: web-based choices and mobile choices.

The options you make are browser- and device-specific.

Our Do Not Track Policy. Some browsers have do-not-track features that allow you to tell a website not to track you. These features are not all uniform. We presently do not honor these browser signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop. Options you select are browser- and device-specific. For more information on Do Not Track signals, please visit allaboutdnt.com.

Rights. In some cases, you may have additional rights. This will depend on where you are located and your relationship with us. Those rights might include the right to access, correct or have us delete your information. These rights are not absolute and are subject to exceptions. To learn more, please contact us as noted below.

This Site is Not Intended for Children

Our site is meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can write to us or email us at the addresses provided at the end of this Policy. Please mark your inquiries “COPPA Information Request.” Parents can learn more about how to protect children’s privacy online from the Federal Trade Commission.

Contact Us

If you have questions about this Policy, you can contact us:

Updates

We may make changes or updates to this Policy. We will notify you of any material changes to this Policy as required by law. Please check our site regularly for updates.